Our friendly customer service representatives are available Mon-Fri, from 9:00 am to 5:00 pm (MT)
Contact us by phone: 1-970-367-4121
Contact us by email: email@example.com
Please contact us for wholesale pricing and shipping.
RETAIL SHIPPING & HANDLING
For retail orders, you may calculate your shipping cost before finalizing your order. Delivery generally takes 3-8 business days depending on the destination. Options are available at an additional cost for expedited shipping.
Orders being shipped outside of the United States may require international customs and brokerage fees, which is the customer’s responsibility.
Once you finalize your purchase, you will receive a prompt email confirmation of your order. Your tracking number will also be provided via email upon shipment of your order.
We strive to ship all orders within 1-2 business days of receipt. Please keep in mind that although most orders ship on the same or following day, it may take up to 72 hours for us to process and ship your order depending on seasonal busy-ness.
In keeping with our mission to help promote sustainability, we reuse boxes and packaging materials that come into our warehouse and use new boxes made up of 100% recycled material.
RETAIL RETURN POLICY
It is very important to us that you are completely happy with any purchase you make from Lost Identity Bev Co. We are truly passionate about our business and we feel incredibly blessed to be able to provide you with an amazing beverage. Simply email us at firstname.lastname@example.org and we will begin the refund process as soon as we can. Please include a reason for the refund as well as your name and order number.
There are no refunds, credits or exchanges after 30 days.
Should you wish to cancel a recently placed order, please call us immediately or send us an email, and we will stop your order as long as it has not yet shipped.
This return policy applies to orders purchased directly through Lost Identity Bev Co. If you purchased a Lost Identity product at a retail store location, please contact the store regarding your return.
Thank you for visiting lostidentitybeverage.com (our Site). Ensuring the privacy and security of your personal information is very important to us.
Lost Identity Beverage Co. is the sole owner of the information collected on this site. We will not sell or rent this information to others. Our website is designed with numerous precautions to protect users’ information (name, address, telephone number, email address, and company information) and is maintained in private files on our secure web server, which is kept in a secure environment. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive information (such as credit card account numbers) is protected by Secure Sockets Layer, which is a standard security technology for establishing an encrypted link between a server and a client.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
Lost Identity Beverage Company collects and uses Users personal information for the following purposes:
YOU ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.